Utilities Industry

The utilities industry must operate in markets characterized by instability, yet at the same time accurately predict supply and retail demand is necessary in order to achieve growth and profitability. On top of those challenges, utilities face regulatory pressures and an ever-changing competitive environment. They must keep existing customers and gain new ones through refinement of current offerings and introduction of new products and services. And do so while controlling costs, protecting their delivery systems, maintaining sound relationships with suppliers, and maintaining good credit ratings. In order to achieve those aims and make the right decisions across all sectors, they have to deal with huge data volumes across disparate systems.

CustomerImpact Solution Enables:

Tracking day-to-day operations
Monitoring of risk factors (market and credit)
Analysis of product profitability
Analysis of supplier performance
Analysis of customer perceptions of their experiences
Identification of new services based on customer input

Benefits

Transforming data into insights

Timely access by all decision-makers to enterprise’s state of health through dashboards
Real-time access to information
Immediate receipt of alerts when measures fall outside the acceptable range

Improved performance management

Better alignment of decisions, actions, and investments with strategies
Analysis of past usage to recognise possible patterns, such as seasonality and population growth , in order to make projections of energy demand
Increased profitability due to greater accuracy of forecasts
Understand true costs of projects in order to improve process efficiencies and lower costs by region
Ability to allocate scarce resources and maximize the returns that are generated
Ability to deal quickly with problems and respond quickly to market opportunities
Pricing decisions that maximize profits
Better sourcing decisions and decreased supplier spend
Greater efficiency of processes

Satisfying and retaining customers

Ability to respond quickly to problems experienced by customers
Strengthening of customer relationships through improved service delivery, cost-competitiveness, and availability of new services to meet their needs
Greater customer satisfaction
Reduction of cutomer churn

Risk Management/Regulatory Compliance

Addressing range of compliance requirements
Compliance regulation