By department

Performance Management for the enterprise depends on top-level Key Performance Indicators (KPIs) that link to corporate strategic goals. The supporting operational, financial, and customer metrics across key functional areas, such as Sales, Marketing, Customer Service, IT, and HR, are monitored to give a picture of the health of an organization at any point in time. Each functional area has its challenges and goals, with core areas that must be defined, understood and managed. The dashboards of one department may, in fact, include data from other functional areas, e.g., Sales showing customers’ feedback on their experience with Support.

Key drivers for each of those core areas represent how well the company is performing in that area. CustomerImpact enables clients to get accurate and timely information from multiple systems and applications, see their data transformed into actionable insights through dashboards, and provide immediate access for all decision-makers across the enterprise to those dashboards.

Customer / Technical Support
Sales / Marketing
Finance
Corporate Shared Services