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Who We Are

CustomerImpact is a consulting and solutions provider, specializing in the design and deployment of customer feedback programs and dynamic dashboards. These innovative dashboards pull together key customer, operational, financial, and employee metrics from disparate data sources, delivering the right information at the right time to the right people, so they can make the right business decisions that will keep and grow customers.

  1. Business Challenges
  2. Performance Management
  3. Customer Intelligence
  4. Our Solutions

Our Solutions

Business today operates in a rapidly changing environment, where the rate of technology advances is accelerating, competition is fiercer, markets are continually evolving, and price pressures persist unabated. In order to survive and grow, companies must constantly monitor their performance and listen to their customers. They must be prepared to move quickly as needed. In order to drive the best decisions, they must have access to relevant information that identifies what their key business drivers are, points them to where they are falling short, and provides the necessary insights that allow all users across the enterprise to focus on actions that will ensure strategic goals are met.

CustomerImpact’s solutions leverage company performance data and customer input to optimize performance management.

Solution Capabilities

  • Leverages vast amounts of data from disparate data sources, including financial, operational, sales, and attitudinal (customer perceptions)
  • Tracks critical metrics over time, with data automatically updated
  • Creates Alerts when conditions change or targets not met
  • Delivers consistent view of business performance throughout the organization
  • Offers dashboards tailored for different users
  • Delivers vital information graphically that is quickly and easily understood
  • Starts with top-level view of key metrics and offers more detailed analysis at transaction level through real-time drill-down capability

Benefits

  • Simple and intuitive, designed to increase user adoption across your business
  • Communicates corporate strategy across the enterprise and emphasizes accountability
  • Places powerful customer analytics solutions directly in the hands of the people who make critical business decisions, connecting managers with other managers
  • Grows customer satisfaction and retention
  • Saves at-risk customers before they defect
  • Increases revenues and reduces operational costs, contributing to increased ROI
  • Offers a cost-effective solution